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Refund & Cancellation Policy
Information about returns, refunds, cancellations, and shipping for AmritBasket.
Return & Refund Policy
Important Note: As we deal with food products, we do not accept returns or provide refunds once the order has been placed and delivered.
Customers are requested to carefully review their order details before making a purchase.
Exceptions
However, in case you receive:
- A damaged product
- A wrong item
- A product with packaging issues
Please contact us immediately at:
📧 info@amritbasket.com
Our team will review the issue and assist accordingly.
Processing Time: The damaged or wrong products will get replaced within 6 to 8 days after the checking is done by the team.
Refund and Cancellation Policy
This refund and cancellation policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform. Under this policy:
- Cancellations will only be considered if the request is made within 5 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers/merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
- In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/merchant listed on the Platform has checked and determined the same at its own end. This should be reported within 5 days of receipt of products.
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 5 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
- In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
- In case of any refunds approved by Amrit Basket, it will take 7 days for the refund to be processed to you.
Shipping Policy
- All orders are processed and shipped after successful order confirmation.
- Products are generally delivered within 6 to 8 business days to the address provided by the customer.
- Delivery timelines may vary slightly depending on location, courier availability, weather conditions, or unforeseen circumstances.
- Customers are responsible for providing the correct shipping address and contact details at the time of placing the order.
For shipping-related queries, contact:
📧 info@amritbasket.com
Questions About Our Policies?
If you have any questions or concerns about our refund, cancellation, or shipping policies, please don't hesitate to reach out to us.